Why Great Coaches Start with “Why” with Kirsten Penaloza

In this episode of Coach’s Corner, I explore why effective coaching begins with understanding and articulating why—the deeper purpose that drives leaders, teams, and organizations. I share how grounding leadership and development work in clarity of purpose and self-awareness helps people make better decisions, connect more authentically with others, and create more meaningful impact in their work. The conversation also touches on the evolving role of emotional intelligence and how coaches can support growth in a complex, AI-infused workplace.

LinkedIn


Kirsten Penaloza: Inspiring Leaders to Lead with Heart and Purpose

In my Humans of Fuzia interview, I share my journey from starting in customer support after moving to the U.S. to growing into a senior leader in Client Experience, where I found my true calling in coaching and developing people. I talk about my work with one-on-one leadership coaching and peer mastermind groups, my belief in leading with empathy and accountability, and the importance of visibility, resilience, and purpose—especially for women navigating imposter syndrome and stepping into their full leadership potential.

LinkedIn


Creating Career Paths for CX Teams

Here, I share insights on why intentionally designing career paths within customer experience teams is critical for both retention and individual growth. I talk about how clarity around progression, skill development, and opportunities to lead helps people feel valued and engaged, and why thoughtful career frameworks are a key part of creating workplaces where individuals can grow with purpose and confidence.


Sh*t, I’m a Workplace Rebel

In this episode, I join host Maricella Herrera to discuss the courage it takes to make a major career transition and the messy, uncertain journey that follows. We talk about why intentional reflection, clarity of purpose, and leaning into discomfort are essential parts of navigating change, finding more meaningful work, and leading with authenticity. The conversation centers on practical insights and real human experience for anyone rethinking their next step in work or life.


The 10 Leadership Coaches to Watch in 2024

I’m honored to be included among coaches who are shaping how people lead and grow. I share my deep belief in coaching as a way to help individuals reconnect with purpose, build confidence, and navigate moments of transition with clarity and intention. Grounded in real-world leadership experience and a human-centered approach, my work focuses on creating space for people to reflect, grow, and step into leadership that feels both authentic and sustainable.


In this video, I share how embracing AI-powered tools has strengthened my confidence and effectiveness as a communicator, particularly in professional and leadership settings where clarity matters. I talk about AI not as a shortcut, but as a supportive partner—one that helps reduce friction, level the playing field for non-native speakers, and create more space for thoughtful, human connection. My perspective centers on advocating for AI as an enabler of growth, accessibility, and continuous learning when used intentionally and ethically.